Call Us Today: (407) 238–0777
Reservations
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FAQs

  • We recently purchased some items online. Can we have them shipped to the hotel prior to our arrival and if so, is there a charge for this service? 
  • Can you guarantee a first floor suite, non smoking suite? 
  • What if I arrive prior to the 4 pm check-in time? 
  • What are the shuttle times to the 4 Disney Theme Parks?  
  • Is it possible to purchase attraction tickets including Walt Disney World at the hotel?


  • We recently purchased some items online. Can we have them shipped to the hotel prior to our arrival and if so, is there a charge for this service? 

    The hotel will accept small packages approximately 7-10 days prior to arrival. The cost is $5.00 per package and will be charged to the suite when the guest picks up the package at the front desk.  Please put the same name on the shipping label that corresponds to the exact name on the reservation. Note that the hotel is not responsible for lost or damaged items when shipped to the hotel.



    Can you guarantee a first floor suite, non smoking suite? 

    Unless you specifically reserve a handicap suite, we can only request a first floor suite. Please contact us by phone or email and we will note any special requests that you may have. We try to honor these request and will do our best based on the availability. All suites are non smoking. 


    What if I arrive prior to the 4 pm check-in time? 

    With many of our guests travelling from international destinations,  we understand that sometimes your flight will arrive earlier than the check-in time.  In case your suite is not available early, we can secure your luggage at no charge and we will call you as soon as your suite is ready. Or, if you prefer, you can enjoy the pool area or visit one of our local restaurants.


    What are the shuttle times to the 4 Disney Theme Parks?  

    The shuttle times typically stay the same for the morning departures from the hotel and will vary slightly in the evening from the parks based on the seasonal closing times. With the schedule subject to change, please check back with us when you arrive so that you can plan your day accordingly. For sample times, please visit our “LINK”.


      Animal Kingdom      Epcot                     Hollywood Studios   Magic Kingdom
    Departs to Parks   8:10 am   9:25 am
      11:40 am
      9:25 am   8:10 am 
       10:20 am 
      11:40 am 
             
    Returns to Hotel   Departs from
      Canopy
      Departs from 
      Lane #52 at: 
      Departs from 
      Lane #53 at:
      Departs from 
      Lane C 06 at:
        5:30 pm   3:55 pm
      7:15 pm 
      10:00 pm 

      5:45 pm

      8:30pm**

      9:45 pm 

      11:20 pm*

      4:10 pm 
      7:00 pm 
      10:15 pm 
      11:35 pm*
      12:50 am*

    * Applies only with late park closings. **Applies only with 7pm and 8pm park closings.

    Please be aware that the Disney Shuttle buses may be delayed due to traffic. Extra buses will be available if needed.

    Final Return Buses may arrive or leave late due to heavy traffic. We do not offer shuttle services for Disney Special Events. For any transportation needs or concerns, please call 407.467.1132. For wheelchair accessible vehicles, please call 24 hours in advance. 

     

    Is it possible to purchase attraction tickets including Walt Disney World at the hotel?

    You can purchase tickets in advance or each morning at the hotel through our Guest Services Desk. If you would like some detailed information and prices, you can call the hotel directly  at 407.238.0777 and ask for extension 2152 or you can click here at Purchase Tickets Now


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    RESERVATIONS: 800.866.4549

     

    - No Resort Fees 
    - Non-Smoking
    - New Queen Sleep Sofas in One Bedroom Suites 
    - Free Wi-Fi and In Room Safe
    - Spacious Family Suites (sleeps up to 8) 
    - Great Location to Orlando Area Theme Parks 
    - Free Scheduled Shuttle to Disney Parks 
    - Free Hot Breakfast Buffet
    Reception with Complimentary Beer, Wine, Sodas 
      and Snacks (Mon-Wed Evening 5:30 to 7:30pm)