We recently purchased some items online. Can we have them shipped to the hotel prior to our arrival and if so, is there a charge for this service?
The hotel will accept small packages approximately 7-10 days prior to arrival. The cost is $5.00 per package and will be charged to the suite when the guest picks up the package at the front desk. Please put the same name on the shipping label that corresponds to the exact name on the reservation. Note that the hotel is not responsible for lost or damaged items when shipped to the hotel.
Unless you specifically reserve a handicap suite, we can only request a first floor suite. Please contact us by phone or email and we will note any special requests that you may have. We try to honor these request and will do our best based on the availability. All suites are non smoking.
What if I arrive prior to the 4 pm check-in time?
With many of our guests travelling from international destinations, we understand that sometimes your flight will arrive earlier than the check-in time. In case your suite is not available early, we can secure your luggage at no charge and we will call you as soon as your suite is ready. Or, if you prefer, you can enjoy the pool area or visit one of our local restaurants.
What are the shuttle times to the 4 Disney Theme Parks? JUST ADDED: 1 ROUNDTRIP SHUTTLE TO UNIVERSAL ORLANDO.
The shuttle times typically stay the same for the morning departures from the hotel and will vary slightly in the evening from the parks based on the seasonal closing times. With the schedule subject to change, please check back with us when you arrive so that you can plan your day accordingly. THIS IS A SAMPLE SCHEDULE ONLY AND PLEASE CHECK AT THE FRONT DESK UPON ARRIVAL (this schedule below is as of February 5, 2018) and is subject to change.
|Animal Kingdom||Epcot||Hollywood Studios||Magic Kingdom|
|Departs to Parks||8:10 am|| 9:35 am
|9:35 am|| 8:10 am
|Returns to Hotel|| Departs from
| Departs from
Lane #52 at:
| Departs from
Lane #29 at:
| Departs from
Lane C 06 at:
| 3:55 pm
| 4:10 pm
* Applies only with late park closings. **Applies only with 7pm and 8pm park closings.
Please be aware that the Disney Shuttle buses may be delayed due to traffic. Extra buses will be available if needed.
Final Return Buses may arrive or leave late due to heavy traffic. We do not offer shuttle services for Disney Special Events. For any transportation needs or concerns, please call 407.467.1132. For wheelchair accessible vehicles, please call 24 hours in advance.
**NOW OFFERING UNIVERSAL STUDIOS COMPLIMENTARY TRANSFER AND PICK-UP: 8:15am departs to park and 9:15pm departs from Universal Lane #57.
Is it possible to purchase attraction tickets including Walt Disney World at the hotel?
You can purchase tickets in advance or each morning at the hotel through our Guest Services Desk. If you would like some detailed information and prices, you can call the hotel directly at 407.238.0777 and ask for extension 2152 or you can click here at Purchase Tickets Now